Alaka‘i Managers learn to Speak with Aloha. They choose their words carefully and deliberately, knowing those words can be the most effective managing tool they have.
Here’s an excerpt from Chapter 9 in Managing with Aloha on the value of KĀKOU:
The Language of We
Kākou is the language of “we.” And the language of we stimulates ownership and personal responsibility in the all-encompassing initiatives of a company. If you hear your employees talk about “our company” versus “the company” you know you’re on the right track. They feel they have a stake in what you do, and they take actions they believe are important and worthwhile. They are your partners, and these words of inclusiveness imply that they feel their voices and opinions are considered carefully in the decisions you make. The language of we is one of collaboration and partnership, and it also implies agreement and support of your vision. These are the words, the empowering force, and the strength of mind of Kākou. All of us. Kākou serves to give an affirmative voice to the unity you were able to achieve in your efforts with Lōkahi (Chapter 8).
I believe that every manager in needs to respect the needs of their culture, and figure out how to use the word Kākou in their own language, in the sentences they say to their staff every day. For the beauty of Kākou is that it includes the speaker in whatever is being said, and the message is explicitly clear that you are in it —whatever it is —with them. There is no me versus you, no us versus them, it’s all we and us. You may be the boss, but you are one of them. In a company you are all employees, you are all business partners, you are all on a mission. Your staff needs to hear this from you, and they can never hear it enough.
Let language lead to action
This is what happens when you incorporate something into your language, into the words that people hear you speak often: You have to walk the talk to keep your credibility and your integrity. The surest way to change your own behavior for the better is to speak the words that will force you to make it so. And the brave soul who will say to his or her staff with humility and sincerity, “I need you to help me with this,” often becomes their champion.
“A different language is a different vision of life.”
– Federico Fellini –
Key 5. LANGUAGE OF INTENTION:
Language, vocabulary, and conversation combine as our primary tools in business communications, just as they do in our lives: What we speak is fifty times more important than what we read or write. The need for CLEAR, intentional, reliable and responsive communication is critical in thriving businesses — and in learning cultures, for we learn an extraordinary amount from other people. Drive communication of the right cultural messages, and you drive mission momentum and worthwhile energies. Communication will factor into every single value in some way as its primary enabler. The Managing with Aloha language of intention is inclusive, and is therefore defined as the “Language of We” with the value of KĀKOU as guiding light.
Read more: The 9 Key Concepts of Managing with Aloha