“Every single day, somewhere in the world, Aloha comes to life. As it lives and breathes within us, it defines the epitome of sincere, gracious, and intuitively perfect customer service given from one person to another.”
This genuine connection is the Aloha Spirit Hawai‘i is known for.
Now imagine if the customer is an employee, and if the customer service provider is their manager, one who continually shares his or her aloha spirit in the coaching and mentorship they offer. This possibility, this liberating reinvention, is one that managers everywhere can and must believe in, demonstrate and sustain if we are to truly thrive at work. Managing with Aloha helps managers and leaders do just that; grow in their belief and intention, and make worthwhile, meaningful work our reality.
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Ho‘omau is the Hawaiian value of perseverance and persistence. To Ho’omau is also to continue, and to perpetuate in a way that causes the good to last. Those who ho‘omau do not give up, and they consider mistakes and failure temporary conditions from which to learn.
Pronunciation Guide: Ho‘omau (Hoh-oh-mow)
For more on this value, these are articles Rosa has written on Ho‘omau since Managing with Aloha was first published:
