Aloha mai kākou

  • >>Both Book and Practice

    “Every single day, somewhere in the world, Aloha comes to life. As it lives and breathes within us, it defines the epitome of sincere, gracious, and intuitively perfect customer service given from one person to another.”

    This genuine connection is the Aloha Spirit Hawai‘i is known for.

    Now imagine if the customer is an employee, and if the customer service provider is their manager, one who continually shares his or her aloha spirit in the coaching and mentorship they offer. This possibility, this liberating reinvention, is one that managers everywhere can and must believe in, demonstrate and sustain if we are to truly thrive at work. Managing with Aloha helps managers and leaders do just that; grow in their belief and intention, and make worthwhile, meaningful work our reality.

  • >>Contact Us
    Mahalo nui, thank you for visiting. Please email us if you would like to learn more.

    >>Visit Say Leadership Coaching for our coaching, training, and presentation services.

Hawaiian Values

pono hana

« This weekend: The very 1st Hawaii Book & Music Festival! | Main | Teaching and Coaching Mālama »

Know well, Mālama well

Step 3 in our 5-Step MWA Jumpstart for April on Mālama was this:

3. When you Mālama well, you know well. Thus, this is a month to recommit to the Daily 5 Minutes, and to make your practice and gifting of it completely habitual and second nature to you. (See MWA page 187, and page 145).

Since I’ve written those two entries for MWA, the Daily 5 Minutes (D5M for short) has been adopted and practiced by scores of people. They’ve asked questions and shared their stories, and they’ve inspired me to do much more writing on the D5M on the Talking Story blog as additional coaching.

The D5M remains the central practice we bring to organizational cultures in the coaching we do at Say Leadership Coaching, when companies say they want to manage with Aloha, and open themselves to the learning it takes to do so. Within our programs, these companies must commit to making the changes which will make our MWA  philosophy for worthwhile work their new reality. The Daily 5 Minutes is a nonnegotiable part of our coaching curriculum for them, for it is THE single most positive, proactive change we know of. It is the practice which brings them the most immediate wins for employees and managers alike.

We’ve developed a one-page pdf form our coaching clients can download as an additional reading reference on Talking Story for the D5M, and this month, in this part of our MWA Jumpstart Program, I offer it to you as well:

A Talking Story Index on The Daily 5 Minutes

Believe me, the Daily 5 Minutes is one of those management practices you simply cannot afford not to do. There is no reason to make management harder than it has to be when something so rewarding is waiting for you instead.

--------------------Tracking MWA Jumpstart:

NEXT JUMP: To Mālama, Address the Basics. About the Six Basic Needs of Customers.

BACK TO THE LAST JUMP: Mālama for the Customer who Complains. About the 7 Steps in Resolving Customer Complaints.

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» Are you a fan of The Daily 5 Minutes? from Talking Story with Say Leadership Coaching
Actually, a better question is this; If you are a manager, and you want to be a great manager, why wouldn’t you be a fan of the Daily 5 Minutes? This month is the perfect time to start if you [Read More]

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