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    “Every single day, somewhere in the world, Aloha comes to life. As it lives and breathes within us, it defines the epitome of sincere, gracious, and intuitively perfect customer service given from one person to another.”

    This genuine connection is the Aloha Spirit Hawai‘i is known for.

    Now imagine if the customer is an employee, and if the customer service provider is their manager, one who continually shares his or her aloha spirit in the coaching and mentorship they offer. This possibility, this liberating reinvention, is one that managers everywhere can and must believe in, demonstrate and sustain if we are to truly thrive at work. Managing with Aloha helps managers and leaders do just that; grow in their belief and intention, and make worthwhile, meaningful work our reality.

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Hawaiian Values

pono hana

« Kūlia i ka nu‘u and the Qualities of a Leader | Main | Our MWA Jumpstart for April: Mālama »

Work on your Values with ROV Coaching

Yesterday I wrote an article for Lifehack.org on ROV Coaching which I’d like to keep here on www.managingwithaloha.com as well, and I’ve added it as the second half of this posting so it is kept within our MWA Jumpstart program.

If you are a manager, you can do this kind of coaching too. It relates to the first part of this one-two punch of great management:

What is it that managers do?

How can we boil it down to the very basics of what managers are responsible for?

One: Managers believe in the good in people, they delight in discovering their talents and capitalizing on them.

Two: They then concentrate on creating a good work environment where the inner aloha spirit of all who work there will always surface because everything else feels so right to them.

ROV Coaching: Gain Return on your Values

‘Values’ may be one of the most frequently used words in business today, and yet bringing our values to the forefront of everything we do still does not happen as much as it should for our own good and well-being.

The ironic part about this is that we can’t turn them off; we don’t leave our values at work, or keep them only at home. Our values come with us wherever we go, and in whatever we do, for our values determine our behavior.

Considering they are always part of your psyche and your inner power, how much do you get out of your values on a daily basis? What is your usual ROV, your Return on Values?

We’d probably all answer that whatever it is now, we’d like it to be higher, for values are inherently good by nature. If I share a simple listing of universally held values with you, you’d likely say that you want to have them all!

There is a simple exercise I do with people to help them get the highest possible return on their own values. It has the added benefit of focusing on their strengths, and connecting the two. This is what we do:

1. Out of a list of 46 different values, they will choose the 7 they feel the strongest about, the ones that first seem to jump off the page at them as the ones they want to be able to feel a closer connection to.

2. Next to those 7, we’ll write a very simple action they will commit to doing that is connected to that value and one of their strengths. For example:

- Humility and Modesty. (Ha‘aha‘a) “Self-reflection is one of my strengths, by nature I think before I speak. Today I will focus on the opportunity to give credit where credit is due to someone else sincerely, consciously shaping my demeanor of humility and modesty.”

- Appreciation and Gratitude. (Mahalo) “I am perceptive at picking out those basic elements which make processes work. Today, I will focus on the people connections in those basic elements, and be sure I voice my appreciation and gratitude to those involved.”

- Health and Balance. (Pono) “Once I decide to do something, I have great stick-to-it-ness; tenacity is my strength. Today I am clearing my morning schedule to begin that yoga program I’ve had my eye on but haven’t yet taken action to start.”

3. Next we’ll assign each VSA (value-strength action) to a day in the coming week, choosing the day it makes the most sense to do it because of the complete day’s framing of all other activities. On that particular day, that VSA will be their priority to complete.

4. They keep score. From week to week they count up the simple hashmarks they put next to the letters VSA on their calendar. VSA/7= their ROV for the week.

Try it, and you’ll see what a great sense of accomplishment you get. There will be supreme satisfaction in those VSA hashmarks you make! Here’s the list of 46 values you can choose from. ROV4Lifehack.org

Postscript: Help me collect positive, affirming values for my list would you? Drop a comment here if you think of a value I haven’t included.

Related reading:
Ho‘omau: Reveal Strengths and Talents
Let’s define “values.”

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Comments

Rosa,
I *love* your list. I thought of 2 that might be nice additions for you.

Enthusiasm - the ability to get excited, and excite people, about what they do, in an authentic way.

Optimism - being willing to see, and to share the vision with others, that it will get better at some point, even if it really isn't all that great right now.

Those are terrific suggestions Phil, mahalo nui!

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