Aloha mai kākou

  • >>Both Book and Practice

    “Every single day, somewhere in the world, Aloha comes to life. As it lives and breathes within us, it defines the epitome of sincere, gracious, and intuitively perfect customer service given from one person to another.”

    This genuine connection is the Aloha Spirit Hawai‘i is known for.

    Now imagine if the customer is an employee, and if the customer service provider is their manager, one who continually shares his or her aloha spirit in the coaching and mentorship they offer. This possibility, this liberating reinvention, is one that managers everywhere can and must believe in, demonstrate and sustain if we are to truly thrive at work. Managing with Aloha helps managers and leaders do just that; grow in their belief and intention, and make worthwhile, meaningful work our reality.

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Hawaiian Values

pono hana

« Managing with Aloha arrives at 800-ceo-ReaD | Main | You are invited to Chautauqua! »

Working and Living with Aloha

Every Friday my alarm went off at 4:30am. After a few weeks, my body’s rhythm adjusted, and I could naturally wake up just 5 or 10 minutes before the buzzer sounded, clicking it off before it woke my husband too.

My Friday mornings were for Hui Wa‘a, a weekly paddling program our resort did for guests, so they could get a beginner’s taste of what it’s like to be part of a traditional Hawaiian Canoe Club. The paddle started at 7:30am, and so by 5:30am I’d meet my Alaka‘i Nalu to get their read on the morning conditions. As they stood on the beach and watched the wave sets come in, sensing the mood of wind and water in intuitively trained habit, I waited for the rising sun to light their faces. They read what the morning would be like in their way, and I read it in mine.

Alaka‘i is guide or leader. Nalu is the word for waves or surf. The Alaka‘i Nalu were my watermen (and women), my leaders of the waves, and guides in the surf. I was their manager, and they my staff, and never would I think of going into the ocean’s arms without them. Neither would I want my guests to. When the ocean called, the Alaka‘i Nalu listened, and they became her appointed teachers and coaches. The rest of us were the students. They would teach us: Nānā i ke kumu, “Look to the source” and the ocean was their source. She was their everything, their inspiration. As their manager I did only one thing: I brought both groups together, teachers and students. I wouldn’t have it any other way, for I trusted my Alaka‘i Nalu completely, and I myself would never be one.

As usual, we’d start our Hui Wa‘a paddle with a briefing we called our ‘ōlelo. Guests were taught about the canoe and how best to paddle her. They were always reminded to respect the ocean, and we would offer a pule, a short prayer to keep us safe in her arms during our paddle. Then, being sure everyone had tabis to protect their feet on our rock strewn beach, we’d prepare to launch the canoe.

On this particular morning, I watched Ikaika’s eyes settle on a teenage girl during our ‘ōlelo. In the day’s group were several return guests, anxious to skip the preliminaries and add an extra ten minutes stolen time to the paddle. However the girl was new, a first-timer, and Ikaika carefully watched her for any sign of nervousness or apprehension. I didn’t see these things in her, instead recognizing the almost haughty I-don’t-care attitude I’d seen dozens of times in a teenager’s demeanor, and I let my own attention return to the other guests.

However Ikaika knew better. He was assigned to be a steersman that morning, and in making his canoe assignments, he sat the girl in seat 5, just in front of him. Ahead of her, in seat 4 he put Aaron, the Alaka‘i Nalu who normally would have been the stroker in seat 1. His decision thrilled another return paddler who was given the privilege of stroking the canoe. The girl’s parents were put in Na Maka Eleu, a different canoe. I wondered why Ikaika chose to split them up, but I respected his decision and said nothing.

The sea was calm, glassy and welcoming. It was a perfect morning for a paddle, and conditions couldn’t have been better. As we ventured beyond the protective bay of Uluweuweu beach, the soft creamy blue of the water suddenly changed to a brilliantly intense marine color: deep beneath us, the ocean floor dropped away at the shelf. Skipping off the water’s surface, the breeze picked up a slight chill, and just as suddenly, the girl panicked and bolted up in the canoe in desperate fear, looking for a way out.

Ikaika had kept his canoe, one of four that morning, in the back of our hui. Paddling ahead of him, the rest of us never saw what happened. I’m told that the other three guests in Ikaika’s canoe sensed a fleeting change in their rhythm, but eyes ahead, kept paddling. By the time we’d all come together again on the beach, the paddle over, all we saw was a girl transformed, with exuberant joy on her face, the joy one sees when their child first learns to walk, or comes home from school to tell you they made starter on the football team. The girl and her parents became our self-appointed Hui Wa‘a ambassadors.

What happened?

Aloha was in that canoe that morning. Aloha was in Ikaika. And Ikaika was bound and determined to share it, in his mālama, his care for another who had come to Hawaii hoping and dreaming she might find it. And thankfully, because of the Aloha which I had for Ikaika, I didn’t get in the way of it happening, despite all the good intentions most managers have with safety, liability, and just plain needing to know everything themselves.

In normal workplace talk, that last paragraph may read a bit differently: “There were talented paddlers in the canoe that morning. They had been trained well. They had a job to do, and they did it, making sure their guests were safe.”

No. It was Aloha. It was just another story of how Aloha makes a difference in people’s lives and in their work, and it happens in our islands every day. It was another story of how the unique character of Hawaii, our Hawaii, our home, is shared in someone’s workplace all the time when that someone loves the work they do, and understands work brings meaning to life. Life brings meaning to work. The work we do is personal; that’s just the way it is.

We are currently living in an age where the need for reinventing work has never been more pronounced. We all want to bring meaning to what we do, and in our world we have the many blessings of paradise to inspire us; aloha is not reserved for Hawaii alone. There are more stories to be shared, to be learned from, and to be multiplied. Our stories, all stories of Aloha.

I hope you will tell us yours.

This was a true story in the worklife of Ikaika Kanuha, one of the Alaka‘i Nalu who are the watermen of the Hualalai Resort at historic Ka‘ūpulehū. Ikaika’s dream, is that the wonder of Hawaii’s ocean environment is respected and loved by all who live in and visit our islands. He has chosen to make his work his life. He understands he can make a difference, and dreams can become one’s legacy.

Related posts:
The Alaka‘i Nalu.
Appreciation is a wonderful thing.

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Listed below are links to weblogs that reference Working and Living with Aloha:

» Fridays with the Alaka‘i Nalu from Talking Story with Say Leadership Coaching
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» Dealing with bullies and conflict the aloha way from Talking Story with Say Leadership Coaching
Today’s snippet from my Chautauqua: I deeply appreciate what you have said so far, and value the perspective of talking from a very pro-active and positive set of values. However I would like to invite a bit of a turn [Read More]

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