Aloha mai kākou

  • >>Both Book and Practice

    “Every single day, somewhere in the world, Aloha comes to life. As it lives and breathes within us, it defines the epitome of sincere, gracious, and intuitively perfect customer service given from one person to another.”

    This genuine connection is the Aloha Spirit Hawai‘i is known for.

    Now imagine if the customer is an employee, and if the customer service provider is their manager, one who continually shares his or her aloha spirit in the coaching and mentorship they offer. This possibility, this liberating reinvention, is one that managers everywhere can and must believe in, demonstrate and sustain if we are to truly thrive at work. Managing with Aloha helps managers and leaders do just that; grow in their belief and intention, and make worthwhile, meaningful work our reality.

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Hawaiian Values

pono hana

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Ha‘aha‘a

Ha‘aha‘a is the value of humility. It urges us to be humble, be modest, and be more open-minded. However, Ha‘aha‘a does not promote reticence or a lack of assertiveness. The Hawaiian people have two different words for pride: ha‘aheo (ha-ah-hay-oh) and ho‘okano (ho-oh-kah-noh). Ha‘aha‘a does encompass pride in your accomplishments recognizing there is merit in feeling proud of the good things you have done — this is ha‘aheo. Ho‘okano is the unfavorable pride of arrogance and condescension, haughtiness and conceit.

Pronunciation Guide: Ha‘aha‘a (Hah-ah hah-ah)

For more on this value, these are articles Rosa has written on Ha‘aha‘a since Managing with Aloha was first published:

 

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